STEPS (The Strategic Transfer of Estate to the Private Sector - a PFI initiative with Inland Revenue and HM Customs and Excise) is a first rate example of a "complete solution" for a client. STEPS represents a sophisticated, flexible property transfer model along with virtually all Facilities Management services required to provide the Departments with completely functioning space.

Mapeley purchased the portfolio of over 600 buildings, a mix of freehold and leasehold, aggregating some 1.4 million sq m, for a capital sum taking on the risk of rent reviews, lease renewals, the disposal of surplus properties and the acquisition of new space requirements. The service gives the client a flexible, hassle free serviced accommodation. Mapeley is also responsible for delivering services to a further 125 sites that were not capable of transfer.

The portfolio is a highly varied one - offices, warehouses, call centres, heritage sites, car parks, computer centres, dog kennels and custody suites. Mapeley services these properties with extremely high standards of maintenance, security and cleaning as well as a range of additional services (such as catering and child care).