Mapeley was formed in 1999 in response to an increasing demand for outsourced
accommodation solutions to enable our clients to focus on their core business.
We deliver every aspect of serviced space, from maintenance and life cycle
investment to security, catering, cleaning and childcare. We harness
strategic thinking, risk absorption capacity and hands-on operational management
to deliver integrated solutions for our clients, who enjoy the reassurance of
working with a strategic partner of substantial capital and human resource with
a track record.
Client management is at three levels: strategic, tactical and
operational. The contract board meets at the strategic level,
addressing the big issues and monitoring the overall success of the
project. Dedicated client mangers work on the tactical level, ensuring
that contract delivery meets the client's requirements. Everyday,
operational level interactions take placed through a dedicated Help Desk, so
that every part of the client's business has access to Mapeley 24 hours a day
365 days a year.